FAQ Product Master

1. How does the HSN/SAC code work along with a product or a service?

Ans: All the products created in the product master are mapped against a HSN/SAC code. As per the tax compliance, Zetwerk uses only 8 digit HSN code and 6 digit SAC codes. During the selection of a product at transactions, the relevant HSN/SAC code will be auto-populated and freezed. Incase, if a new HSN/SAC has to be added to the master, the BU team has to raise a product creation request

2. I want to add more details to the product description, how can I add it?

    Once the product is selected in the transaction, there will be an option to add the required details in the “Additional description” tab. There the required details can be added.

3. I cannot find the required UOM in the UOM dropdowns, how can this be resolved?

All the products in the masters are maintained with an UOM. For all the units, the

Conversion between the units of the same class is maintained. For Eg , if you select the product with UOM as MT, the conversion from MT to kg, g, qq is already maintained. In case if you want to add one more conversion, please raise a UOM conversion ticket in the “Requests MDM” with correct conversion factor (Eg:1 MT = 1000 kg)

4. Can we change the HSN/SAC of the existing product in the master?

    No, the products created are with relevance to the description of the HSN/SAC as per the CT portal or Govt GST portal. If you want to have a new HSN code, please raise a product creation request

5. I have raised a product creation request and it was rejected by MDM with a reason telling the product group selected is irrelevant to the BU. What should I do next?

        The product group selection depends on the Biz type. Please ensure the below combinations are followed Upstream 

6. I cannot find the required tax rate in the dropdowns, what should I do?

    For tax rate type addition, please raise a ticket to MDM by selecting the option “HSN/SAC tax rate addition”. Incase, if you want to add 0% rate, please reach out to tax team for approval and attach the approval email along with the ticket